About SoleHeaven

Last updated: 12 October 2025

Welcome to SoleHeaven — your trusted UK destination for authentic sneakers and premium streetwear. Founded with a passion for originality and community, we’re dedicated to bringing you verified, high-quality footwear from the world’s most sought-after brands and designers.

Our Story

At SoleHeaven, sneakers are more than just fashion — they’re culture. We began as a small collective of sneaker enthusiasts and have grown into a respected independent retailer serving customers across the UK, Europe, the US, and beyond. Every product we list is carefully curated and checked for authenticity before it reaches your hands.

Authenticity & Quality

We guarantee that all our products are 100% genuine and sourced exclusively through verified distributors and trusted retail partners. We do not deal in replicas or grey-market goods — authenticity and transparency are at the heart of everything we do.

Shipping & Processing

We aim to process all orders within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you’ll receive a tracking number so you can follow your parcel’s journey in real time. We offer free shipping across the UK and deliver internationally via Royal Mail tracked services.

Returns & Refunds

We offer a 14-day return window for customers in the UK and EU. To be eligible, items must be unworn, in original packaging, and include all tags. For full details, please refer to our Refund Policy.

Our Commitment

We believe in honest pricing, fast dispatch, and clear communication. Our goal is to make every experience with SoleHeaven one you can trust — from checkout to unboxing.

Legal & Contact Information

Trading Name: SoleHeaven
Registered Company: Sam Fawcett Ltd
Company Number: 15175817
Registered Office: 5 Canon Court, Institute Street, Bolton, England, BL1 1PZ
VAT Registration No: [Add if applicable]
Email: contact@soleheaven.co.uk
Phone: +44 7940 515357
Business Hours: Monday – Friday, 9:00am – 5:00pm (UK Time)

SoleHeaven — 100% Authentic. 100% Independent.