You can send us a direct message on Instagram at @solehvn, email us at contact@soleheaven.co.uk, or simply use the contact form provided below. We're here to help and look forward to hearing from you!
We typically respond within one business day.
Contact form
Frequently Asked Questions
How can I verify the authenticity of the sneakers?
All sneakers are rigorously authenticated by our team of experts to ensure their authenticity. We leverage industry-leading verification processes to guarantee every pair is genuine.
What shipping methods do you use?
We ship all orders via trusted carriers with Royal Mail tracked, ensuring secure and timely delivery. Specific carriers may vary based on the destination.
Can I return or exchange my purchase?
Yes, we offer a 14-day return policy for unworn and undamaged sneakers in their original packaging. Please note that customers are responsible for return shipping costs. Returns are subject to verification of condition upon receipt
Are the prices negotiable?
Prices are set based on market demand and rarity of the sneakers. We strive to offer competitive pricing within the resale market.