Privacy policy

Privacy Policy (Updated October 2025)

Last updated: October 2025

SoleHeaven operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SoleHeaven is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services – to process your orders, payments, returns, and exchanges, and to provide customer support.
  • Marketing and Advertising – to send marketing, advertising, and promotional communications and show relevant ads.
  • Security and Fraud Prevention – to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity.
  • Communicating with You – to respond to inquiries, provide updates, or resolve disputes.
  • Legal Reasons – to comply with applicable law, respond to lawful requests, and enforce our Terms of Service.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • With Shopify, vendors, and service providers (IT management, shipping, payments, analytics, etc.).
  • With business and marketing partners for advertising and analytics.
  • When you consent or direct us to share information (for example, with couriers or social integrations).
  • Within our corporate group.
  • In connection with a business transaction (e.g., merger, sale, or bankruptcy).

Relationship with Shopify

Our store is hosted by Shopify Inc., which collects and processes data about your activity to provide and improve the Services. Shopify acts as a data processor, while SoleHeaven (Sam Fawcett Ltd) acts as the data controller for customer data collected on this website. To learn more, please see the Shopify Privacy Policy.

Additional Disclosures (UK & EU GDPR Compliance)

In accordance with the UK Data Protection Act 2018 and GDPR, we also inform you that:

  • Data Controller: Sam Fawcett Ltd (No. 15175817)
    Registered Office: 5 Canon Court, Institute Street, Bolton, England, BL1 1PZ
    Email: contact@soleheaven.co.uk
    Phone: +44 7940 515357
  • Data Processor: Shopify International Ltd (for UK and EU customers)
    Address: 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland
  • Lawful Bases for Processing: We process data under one or more of the following:
    - Consent (e.g., newsletter signup)
    - Contract (e.g., processing an order)
    - Legal obligation (e.g., tax compliance)
    - Legitimate interest (e.g., fraud prevention, marketing where appropriate)
  • Data Retention: We retain customer records for as long as necessary to fulfill our obligations (typically up to 6 years for legal and accounting compliance).

Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

  • Enable website functionality (e.g., checkout, cart persistence)
  • Measure and analyze performance
  • Deliver relevant advertising

You can manage cookie preferences via your browser settings or by using the cookie banner provided when you visit the site.

Your Rights

As outlined above, under UK and EU GDPR you have the right to:

  • Access, rectify, delete, or restrict the processing of your personal data.
  • Withdraw consent at any time (where applicable).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, please contact: contact@soleheaven.co.uk.

Security and Retention of Your Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information. No online transmission is 100% secure, but we maintain appropriate data protection practices to minimize risk.

International Transfers

If we transfer your data outside the UK or EEA, we rely on Standard Contractual Clauses approved by the European Commission and UK ICO to ensure adequate protection.

Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted on this page with the “Last updated” date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at:

SoleHeaven / Sam Fawcett Ltd
5 Canon Court, Institute Street,
Bolton, England, BL1 1PZ
Email: contact@soleheaven.co.uk
Phone: +44 7940 515357
Company No: 15175817