Contact
Contact SoleHeaven
We’re always here to help. Whether you have a question about your order, shipping, returns, or product authenticity, the SoleHeaven team is ready to assist you.
You can reach us using the contact form below or by using the details provided here. We aim to respond to all enquiries within 1–2 business days (Monday–Friday, excluding public holidays).
Customer Support
Email: contact@soleheaven.co.uk
Phone: +44 7940 515357
Business Hours: Monday – Friday, 9:00am – 5:00pm (UK Time)
Registered Office
SoleHeaven
Sam Fawcett Ltd
5 Canon Court, Institute Street,
Bolton, England, BL1 1PZ
Company No: 15175817
Contact form
Frequently Asked Questions
How can I verify the authenticity of the sneakers?
All sneakers are rigorously authenticated by our team of experts to ensure their authenticity. We leverage industry-leading verification processes to guarantee every pair is genuine.
What shipping methods do you use?
We ship all orders via trusted carriers with Royal Mail tracked, ensuring secure and timely delivery. Specific carriers may vary based on the destination.
Can I return or exchange my purchase?
Yes, we offer a 14-day return policy for unworn and undamaged sneakers in their original packaging. Please note that customers are responsible for return shipping costs. Returns are subject to verification of condition upon receipt
Are the prices negotiable?
Prices are set based on market demand and rarity of the sneakers. We strive to offer competitive pricing within the resale market.